Whether co-managed or fully managed our offering goes BeyondTM support
As a market leading MSP we take a proactive approach to your managed services, ensuring that you are always operational and prepared for potential threats. As part of our commitment to keeping our clients on the front foot, we provide an unmatched entry level support offering that goes Beyond™ support. Step up your managed service provision with Trustack, and rest easy knowing your organisation is in safe hands.
What is included with Beyond™ Support
Put simply, we don’t do basic. Our support starts at an enhanced level with a responsibility towards security, ensuring that your organisation is always on the front foot when it comes to cyber threats.
Dedicated Account Manager
Market Leading Customer Portal
Unlimited Support Requests
Remote Monitoring, Management
Strategy & Planning (Quarterly)
Business Review (Quarterly)
Performance & Status Reporting (Quarterly)
Incorporating leading edge security services including Next Generation anti-virus, 24/7 Manage Detect and Response services and automated patching. This level of protection includes a dedicated “incident commander” who would manage any breach or incident across your environment to ensure remediation and business as usual is restored as soon as possible.
Managed Detection and Response delivers 24/7 monitoring, threat detection, and response capabilities. using a combination of automated and human-led techniques to identify and respond to threats before they can cause damage to your systems or data.
Comprehensive desktop support of OS, 3rd party apps for protected devices
A key component of Trustack’s Beyond support package is the inclusion and access to, an Incident Commander for when cyber incidents occur. The Incident Commander is responsible for leading and coordinating the response efforts during a cyber incident.
Protect your 365 environment every day of the year, add Beyond 365:
365 suite management
SaaS Platform Data Protection (Inc Microsoft 365 Azure Active Directory)
Utilise Trustacks suite of technologies and services with your own IT team to deliver support in your organisation. We have put together a leading package that delivers security, backup and access to Remote monitoring and reporting.
Speak to an expert today to explore your tailored package that goes Beyond™ support!
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Relationships built on trust, honesty and integrity.
“We have been working with Trustack for over a decade. We have experienced in-house support, but there are always cases where you need a subject matter knowledge that goes beyond what you can carry internally – Trustack are able to provide in-depth technical expertise and access to vendor support that ensures we can get answers to the most technical of questions. We source our core server, storage, and network products through them, from vendor selection, design, and implementation through to support. This provides a level of assurance and risk mitigation that we will always have a partner available with the technical skills and knowledge of our environment to deal with issues swiftly”
Head of IT
Leading North East Energy Business
“Trustack have been a trusted partner for many years, as such we rely on their industry knowledge, technical ability and honesty. We view Trustack as an extension of our own team and we work together to enhance our business critical infrastructure and security solutions.”
Head of Innovation & Technology, Innovation Lead at the 2050 Innovation Hub
Port of Tyne
“The technology is there to support us from zero-day onwards in terms of looking at threats and there’s the whole peace of mind that we’ve got knowing we have eyes on our system 24x7.”
Director of ICT and Change
“Trustack has been a trusted partner of Unipres for 11 years now. We feel confident that they will implement IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect.”
Controller - Information Systems
Unipres UK Limited
“Trustack are a trusted partner, they know our business and have in depth knowledge of our complex infrastructure. They have been a major part of Collingwood’s success, enabling us to scale accordingly with innovative solutions and robust security”
Collingwood Business Solutions
“Trustack always stay one step ahead when it comes to providing the latest products and services. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.”
Director of IT
Are you prepared for a cyber security breach?
As well as risk mitigation, detection, and response, you also need provision to recover your business when the worst does happen.