Whether co-managed or fully managed our offering goes BeyondTM support

Beyond™ support

As a market leading MSP we take a proactive approach to your managed services, ensuring that you are always operational and prepared for potential threats. As part of our commitment to keeping our clients on the front foot, we provide an unmatched entry level support offering that goes Beyond™ support. Step up your managed service provision with Trustack, and rest easy knowing your organisation is in safe hands.

What is included with Beyond™ Support

Beyond™ Support

Managed Service

Put simply, we don’t do basic. Our support starts at an enhanced level with a responsibility towards security, ensuring that your organisation is always on the front foot when it comes to cyber threats.
  • Comprehensive Onboarding
  • Dedicated Account Manager
  • Market Leading Customer Portal
  • Unlimited Support Requests
  • Remote Monitoring, Management
  • Strategy & Planning (Quarterly)
  • Business Review (Quarterly)
  • Performance & Status Reporting (Quarterly)
Beyond™ Desktop

Fully Managed

Incorporating leading edge security services including Next Generation anti-virus, 24/7 Manage Detect and Response services and automated patching. This level of protection includes a dedicated “incident commander” who would manage any breach or incident across your environment to ensure remediation and business as usual is restored as soon as possible.
  • Managed Detection and Response delivers 24/7 monitoring, threat detection, and response capabilities. using a combination of automated and human-led techniques to identify and respond to threats before they can cause damage to your systems or data.
  • Comprehensive desktop support of OS, 3rd party apps for protected devices
  • End User support incl. change management
  • Proactive Remote Management, Monitoring, Notification & Remediation
  • Self-serve Professional Services Automation and Remote Monitoring and Management platform
  • Asset Inventory reporting & device management
  • Hardware Support, Diagnostics, Investigation & device management
Next Generation Anti-Virus + Advanced Threat Real-Time Protection
  • Security Policy Management
  • Threat Alert Response
  • Clean Up & Assistance
  • Threat Hunting & Remediation
  • Active Sandbox Testing
Patching
  • Ops System Patching
  • 3rd Party Application Patching
Managed Detection and Response
  • Monitoring, Investigation & Threat Mitigation
  • Threat Response & Remediation
Incident Commander
  • A key component of Trustack’s Beyond support package is the inclusion and access to, an Incident Commander for when cyber incidents occur. The Incident Commander is responsible for leading and coordinating the response efforts during a cyber incident.
Protect your 365 environment every day of the year, add Beyond 365:
  • 365 suite management
  • Email security
  • SaaS Platform Data Protection (Inc Microsoft 365 Azure Active Directory)
  • Multifactor Authentication
Beyond™ Desktop

Co-Managed

Utilise Trustacks suite of technologies and services with your own IT team to deliver support in your organisation. We have put together a leading package that delivers security, backup and access to Remote monitoring and reporting.
  • Proactive Remote Management, Monitoring, Notification & Remediation
  • Support for Patching, Managed Detection and Response & Next Generation Anti-Virus Services
  • Self-Serve Professional Services Automation & Remote Monitoring and Management platform
  • Asset Inventory Reporting & Device Management
Next Generation Anti-Virus + Advanced Threat Real-Time Protection
  • Security Policy Management
  • Threat Alert Response
  • Clean Up & Assistance 
  • Threat Hunting & Remediation
  • Active Sandbox Testing
Patching
  • Ops System Patching
  • 3rd Party Application Patching
Managed Detection and Response + Incident Commander
  • Monitoring, Investigation & Threat Mitigation
  • Threat Response & Remediation
Protect your 365 environment every day of the year, add Beyond 365 which includes:
  • 365 suite management
  • Email Security
  • SaaS Platform Data Protection (Inc Microsoft 365 Azure Active Directory)
  • Multifactor Authentication
Beyond™ Infrastructure

Infrastructure Support

Comprehensive Server Infrastructure Support
  • Unlimited Support Requests
  • Proactive Remote Management, Monitoring, Notification & Remediation
  • Highly Secure & Encrypted Remote Access
  • Scheduled Patching for OS, Apps, MDR and NGAV services
Systems Support & Administration for Protected Devices
  • Adds/Moves & Change Requests
  • In-Guest OS, AD & Core Network Functions
  • DNS, DHCP & Native Microsoft App
Virtualisation/Hypervisor & Storage, Physical Hosts & Infrastructure Support
Self-Serve Professional Services Automation & Remote Monitoring and Management Platforms
Backup & Replication Job Success Protection
  • Monitoring
  • Notifications & Alerts
  • Fault Resolution
  • Change Management
  • Hardware Support, Diagnostics & Fixes
Next Generation Anti-Virus + Advanced Threat Real-Time Protection
  • Security Policy Management
  • Threat Alert Response
  • Clean Up & Assistance 
  • Threat Hunting & Remediation
  • Active Sandbox Testing
Patching
  • Ops System Patching
  • 3rd Party Application Patching
Managed Detection and Response + Incident Commander
  • Monitoring, Investigation & Threat Mitigation
  • Threat Response & Remediation
Beyond™ Network

Network Support

Comprehensive Network Infrastructure Support
  • Unlimited Support Requests 
  • Proactive Remote Management, Monitoring, Notification & Remediation
  • Support Patching for Public Facing Firewalls, WIFI AP’s & Controllers
  • Highly Secure & Encrypted Remote Support for Users
Systems Support & Administration for Protected Devices
  • Adds/Moves & Change Requests
  • Site & Client-to-Site VPN Configuration & Change Management
Self-Serve Professional Services Automation & Remote Monitoring and Management Platforms
Asset Inventory Reporting & Management of Devices
Hardware Support, Diagnostics & Fixes

Speak to an expert today to explore your tailored package that goes Beyond™ support!

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Relationships built on trust, honesty and integrity.

“We have been working with Trustack for over a decade. We have experienced in-house support, but there are always cases where you need a subject matter knowledge that goes beyond what you can carry internally – Trustack are able to provide in-depth technical expertise and access to vendor support that ensures we can get answers to the most technical of questions. We source our core server, storage, and network products through them, from vendor selection, design, and implementation through to support. This provides a level of assurance and risk mitigation that we will always have a partner available with the technical skills and knowledge of our environment to deal with issues swiftly”
-
Head of IT
Leading North East Energy Business
“Trustack have been a trusted partner for many years, as such we rely on their industry knowledge, technical ability and honesty. We view Trustack as an extension of our own team and we work together to enhance our business critical infrastructure and security solutions.”
Ian Blake
-
Head of Innovation & Technology, Innovation Lead at the 2050 Innovation Hub
Port of Tyne
“The technology is there to support us from zero-day onwards in terms of looking at threats and there’s the whole peace of mind that we’ve got knowing we have eyes on our system 24x7.”
Maeve Collier
-
Director of ICT and Change
Beyond Housing
“Trustack has been a trusted partner of Unipres for 11 years now. We feel confident that they will implement IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect.”
Andrew Furness
-
Controller - Information Systems
Unipres UK Limited
“Trustack are a trusted partner, they know our business and have in depth knowledge of our complex infrastructure. They have been a major part of Collingwood’s success, enabling us to scale accordingly with innovative solutions and robust security”
Michael Ward
-
IT Director
Collingwood Business Solutions
“Trustack always stay one step ahead when it comes to providing the latest products and services. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.”
Andrew Black
-
Director of IT
Muckle LLP

Are you prepared for a cyber security breach?

As well as risk mitigation, detection, and response, you also need provision to recover your business when the worst does happen.

Find out more
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